Frequently Asked Questions
1.What is a "Management Company," what do they do, and how do I reach them?
2.What is a homeowner's association?
3.What is a Community Association?
4.What is a Neighborhood Association?
5.What is the difference between a Homeowners Association and a Neighborhood Association?
6.What is Association Management? How do I contact them?
7.What are the CC&R'S?
8.What are the Bylaws?
9.What is the Board of Directors?
10.Are there any other rules?
11.If I am having a problem with a neighbor for a violation of the Policies and Guidelines, what can I do?
12.Are Board Meetings open to all residents? If so, where and when are they held?
13.If I want to serve on a Committee, how do I find out what H0A Committees are active and how I can get involved?
14.What is an Assessment?
15.What is my assessment?
16.How is the amount of my assessment determined? 17.Will my assessment go up?
18.What happens if I don't pay my assessment?
19.How can I start/stop the AutoPay service?
20.Is your system secure?
21.Why is my payment being declined?
22.What is an E-Check?
23.How do I receive payment confirmations?
24.How do I offer your service to our residents?
25.Is Implementation easy?
26.Do I need to purchase any hardware/software?
27.Should I hire extra IT professionals to manage the implementation?
28.Can tenants pay using credit cards, debit cards or electronic checks?
29.How do I manage chargeback's or declined transactions?
30.What are your fees?
31.Are 'Dues' different than 'Assessments'?
32.Does my community have an Association Management Company, and if so, how do I contact them?
33.What is a 'Managing Agent?'
34.What is a 'Quorum?'
35.What is a 'Recuse?'
36.What is a Board of Directors?
37.How do I contact my Board of Directors?
38.What is CAI?
39.Is CAI a national organization or are they local to my area?
40.What is a Lien?
41.What is the 'Declaration?
42.What is an Estoppel letter?
43.What is a 'Notice of Noncompliance?
44 What is a 'Common Area?'
45. What are Ordinances?